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Assistant General Manager
3 months ago
As the Deputy General Manager, you will play a pivotal role in overseeing the operations of our unit, ensuring that we meet the high standards set by Chartwells. Your leadership will be essential in delivering exceptional service and maintaining operational efficiency.
Key Responsibilities:
- Collaborate closely with the General Catering Manager and Front of House Teams to ensure seamless operations.
- Organize and supervise the unit in compliance with Compass Group UK & Ireland standards and regulations.
- Manage the overall operations of the unit, focusing on delivering a quality service.
- Oversee the preparation, cooking, and serving of food to meet established standards.
- Ensure the effective use of resources, including stock, team members, and company assets.
Additional Duties:
- Understand and implement all contractual obligations.
- Maintain regular communication with clients and address any changes promptly.
- Develop action plans based on client satisfaction feedback.
- Promote the unit and represent Compass positively at all times.
- Ensure client hospitality is delivered to the highest standards while exploring upselling opportunities.
- Implement company promotions and ensure accurate pricing.
- Identify additional opportunities for growth and discuss with management.
- Maintain adequate stock levels in all retail areas.
- Communicate customer requirements effectively across departments.
- Manage labor schedules within budget constraints and minimize unnecessary spending.
Qualifications:
- Strong knowledge and experience in food management.
- Proven people management skills.
- Excellent communication abilities.
- Balanced focus on results and team dynamics.
- Ability to hold team members accountable.
- Understanding of customer needs and expectations.
- Operational experience in the conference and banqueting sector.
- Proficient in computer applications.
- Strong organizational skills and ability to meet deadlines.
- Basic Food Hygiene certification.
- Leadership skills to manage a small team effectively.
- Minimum of 3 years of experience in catering.
- Strong financial acumen.
About Chartwells:
As part of Chartwells, you will contribute to our mission of providing quality food services across various venues. We are committed to fostering a culture of respect and inclusion, where every team member can thrive and reach their full potential.
