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Customer Support Coordinator

2 months ago

Swindon, Swindon, United Kingdom The Guinness Partnership Full time
About the Role

We are seeking a highly skilled Independent Living Specialist to join our team in Swindon. As a key member of our team, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful customer relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities in accordance with their tenancy agreement.

You will also assist customers to access correct housing benefit assistance or financial advice to pay rent/service charges, complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.

You will need to be flexible to travel between our two schemes and you will also require a full UK driving licence and access to your own vehicle.

Key Responsibilities
  • Provide an intensive housing management service to customers, including developing successful customer relationships and assisting with tenancy management matters.
  • Assist customers to access correct housing benefit assistance or financial advice to pay rent/service charges.
  • Complete referrals for assistive technology, aids and adaptations to help maintain customer independence.
  • Carry out periodic site inspections and tests to ensure scheme is fully operational and Health and Safety compliant.
  • Monitor the quality of contractors, such as window cleaning and grounds maintenance.
Requirements
  • Previous experience of working with the elderly and proven ability to foster a spirit of co-operation and sense of independence within this group.
  • Demonstrable commitment to Equality and Diversity.
  • Ability to adapt communication style to suit individual needs or when explaining technical information.
  • Previous experience of carrying out administrative work including numeracy work.
  • Ability to work on own initiative and as part of a team.
  • Good verbal and written communication.
  • Good knowledge of Microsoft Office.
What We Offer
  • A competitive salary, £25,521 per annum.
  • 35 hours per week, Monday - Friday.
  • Work mobile.
  • Free enhanced DBS.
  • Company sick pay after a qualifying period and life insurance.
  • Helping to save for your future Guinness will contribute up to 9% towards your pension on a matched basis.
  • Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities.
  • Simply Health cashback scheme.
  • Employee Assistance Programme, plus more.