Customer Service Representative

1 week ago


United Kingdom STARK Building Materials UK Limited trading as JP Corry Full time
About This Role

We are seeking a highly motivated and customer-focused Trade Counter Customer Service Advisor to join our team in Bangor. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and contributing to the achievement of sales and profit targets.

Key Responsibilities
  • Provide exceptional customer service to all customers, both in-person and over the phone.
  • Identify and generate sales opportunities for our full range of building materials products.
  • Provide accurate and timely quotations to meet customer and business needs.
  • Ensure a high standard of store presentation and maintain a clean and organized workspace.
  • Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
  • Develop new and promotional product lines to meet customer needs.
Requirements
  • Proven experience in a face-to-face sales and customer service role.
  • Strong communication and interpersonal skills, with the ability to work as part of a team.
  • Proficient in the use of IT and good computer literacy and telephone skills.
  • Web sales, e-commerce, and social media experience is a plus.
  • Knowledge or experience of the construction/building materials industry is ideal.
What We Offer

As a Trade Counter Customer Service Advisor with JP Corry, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. We offer a range of training and development opportunities to help you grow and succeed in your career.



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