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Service Account Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Exotec Full time

Join Exotec's Team of Experts

At Exotec, we are at the forefront of technological innovation, redefining the relationship between humans and robots. Our solutions are contributing to the success of leading brands in retail and e-commerce by revolutionizing order fulfillment, mitigating labor constraints, and increasing workplace safety. Through the integration of artificial intelligence and high-performance hardware, our robotic solutions are deployed globally, and our exponential growth has led us to become the first industrial unicorn in France.

Key Responsibilities

  • Ensure the smooth execution of maintenance contracts with clients, including contracting, monitoring, reporting, invoicing, security, updates, and quotes.
  • Act as the primary point of contact for clients regarding contract-related issues, including KPIs and invoicing.
  • Participate in the handover of customer sites between deployment and maintenance teams, ensuring a seamless transition.
  • Monitor and manage supplier maintenance contracts, including contracting and follow-up.
  • Oversee suppliers on customer sites, ensuring compliance with contracts, guarantees, and spare parts requirements.
  • Contribute to improving the reliability of our systems through proactive actions.

Requirements

  • Engineering school degree or a 5-year degree in business engineering.
  • Proven experience as a contract engineer or business manager.
  • Ability to analyze technical maintenance data.
  • General knowledge of electronics, mechanics, and automation.
  • Autonomy, rigor, and excellent interpersonal skills.
  • Interest in demanding technical environments, analysis, and problem-solving.