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Apprenticeship Contract Manager

2 months ago

London, Greater London, United Kingdom AJ Catering Staff Full time
Job Title: Apprenticeship Contract Manager

We are seeking a highly motivated and experienced Contract Manager to join our team at AJ Catering Staff. As an Apprenticeship Contract Manager, you will be responsible for managing and leading the contract support team, overseeing all operational, commercial, and financial aspects of the contract or portfolio of contracts.

Key Responsibilities:
  • Operational Management: Lead the contract support team to ensure exceptional customer service and efficient contract delivery. Ensure all operational KPIs are met, and assets remain compliant.
  • Compliance and QSHE: Design and implement safe work systems in line with client and company policies to manage and mitigate risks. Maintain a robust compliance regime, actively managing any exceptions and risks.
  • Customer Focus: Maintain effective relationships with key client contacts and ensure customer focus in all operational activities. Handle client complaints and compliments, ensuring resolution and logging on the Quality system.
  • Contract Growth and Improvement: Actively manage asset condition and provide clients with management information to support asset replacement and contract growth. Encourage continuous improvement and identify better ways of working to drive efficiencies.
  • Leadership and Team Development: Provide leadership, guidance, coaching, and support to the contract support team. Ensure team members receive necessary training and development to reach their full potential.
  • Reporting and Documentation: Create, update, and manage reports, spreadsheets, and schedules as required. Produce high-quality documentation from supporting systems within required timescales.
  • Meetings and Communication: Attend client meetings as necessary, taking responsibility for appropriate actions and collaborating with the service delivery team to resolve issues. Share information and updates regularly with team members, clients, and end users.
Requirements:
  • Experience in Total Facilities Management (TFM) business.
  • Experience in Mechanical Engineering.
  • NEBOSH / IOSH or equivalent training in Health and Safety.
  • Recognised formal training to at least C&G level (preferably ONC/HNC or higher).
  • Experience in managing direct and subcontracted engineers.
  • Strong understanding of compliance requirements across all service delivery areas.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint, PowerPoint).
  • Excellent communication skills with strong numeracy and literacy.
  • Strong organisational skills and ability to prioritise workloads.
  • Appointed Person in one or more disciplines.
  • Proven track record of delivering high levels of customer service.
  • Experience in identifying and delivering contract growth opportunities.
  • Minimum of 2 years relevant experience.
  • Ability to work effectively in a fast-paced environment.
  • Good computer skills including Microsoft programs and web-based platforms.
  • GCSE Grade C or above in Maths and English or equivalent.
Benefits:
  • 25 days annual leave plus Bank Holidays, with an option to purchase an additional 5 days leave.
  • Pension with matched contributions between 6-8%.
  • Life Assurance.
  • Private Medical Insurance (Single Cover) after 12 months' service, with the option to pay for additional cover for partners/dependants.
  • Flexible Benefits Scheme including eye care vouchers, store discounts, electric car lease scheme, personal IT equipment loans, and financial guidance.
  • Company Sick Pay.
  • Employee recognition programmes and referral bonuses.
  • Volunteer day for community service.
  • Employee Assistance Programme providing free, confidential 24/7 support.