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Insurance Team Lead

2 months ago

Luton, Luton, United Kingdom Bionic Services Ltd Full time
About Bionic Services Ltd

We are a leading business comparison and switching service, dedicated to making it easier for small businesses to run efficiently and earn customer loyalty.

Our mission is to combine human expertise with smart technology and data to match business owners with the best deals on their business essentials - energy, connectivity, insurance, and finance.

We partner with top price comparison websites, including Compare the Market, MoneySuperMarket, and Uswitch for Business, to provide business energy switching services.

Job Summary

We are seeking an experienced Team Lead to join our Insurance Sales team. As a Team Lead, you will play a pivotal role in shaping the success of our team, providing guidance, support, and training to ensure team members excel in their roles.

You will be responsible for driving sales performance, maintaining high compliance standards, and fostering a culture of exceptional customer service.

Key Responsibilities
  • Team Leadership: Provide strong leadership to the team, setting clear expectations and performance goals.
  • Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPIs are consistently met or exceeded.
  • Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
  • Data Management: Oversee the timely entry of lead information into the CRM system; analyze data performance to identify trends and provide insights for future strategy.
  • Lead Generation: Collaborate with sales teams and other key stakeholders to develop and refine lead generation strategies and identify new opportunities.
  • Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
  • Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
  • Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promptly.
  • Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
Requirements
  • At least 12 months+ experience in leading a team, demonstrating strong leadership qualities (experience in insurance is desirable).
  • Target driven and self-motivated, consistently exceeding sales targets and actively seeking out opportunities to drive results and achieve success.
  • Consultative and value-driven sales approach, adept at understanding customer needs and presenting tailored solutions.
  • Experience pitching/negotiating/objection handling, skilled in presenting compelling arguments, addressing objections, and negotiating win-win solutions.
  • Outstanding communication skills (verbal, written and listening), able to communicate clearly, concisely, and persuasively in various situations and channels.
  • Enjoy building rapport with people from diverse backgrounds, skilled at establishing and nurturing relationships with individuals from different cultures, backgrounds, and perspectives.
  • Tactful in your approach to customers, able to navigate challenging situations with diplomacy, empathy, and professionalism.
  • Initiative and a desire to learn & develop, continuously seeking opportunities to expand knowledge, acquire new skills.
  • Resilient and able to work under pressure, maintaining a positive attitude and delivering high-quality results even in demanding and fast-paced environments.
Benefits
  • 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
  • Life Assurance to the value of 2x basic Salary
  • Additional days off for wedding (2 days upon joining)
  • Salary Sacrifice Pension
  • 2 extra days off per year – family/religious leave and charity leave
  • Ability to buy/sell holiday
  • Multiple monthly schemes and incentives
  • Ongoing opportunities to progress your career across the business
  • Well-being benefits