Client Support Expert
6 days ago
About TSYS Managed SVCS EMEA, LTD (GB)
TSYS Managed SVCS EMEA, LTD (GB) is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. Our company helps over 3 million businesses, 1,300 financial institutions, and 600 million cardholders grow with confidence and achieve amazing results.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving payment and account-related requests, and providing exceptional customer service.
Key Responsibilities
- Resolve basic or tier 1 payment and account-related requests, including card activations, payments, and name and address updates for cardholders of assigned company clients.
- Provide standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
- Determine basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries.
Requirements
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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