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Client Engagement Specialist
2 months ago
Position Overview
We are excited to present a unique opportunity within our Employer Outreach Team at Arvato, focusing on the Department for Education's Apprenticeships and Skills initiatives.
In this role, you will play a vital part in supporting the Department for Education by initiating contact with businesses through outbound communications. Your outreach will revolve around various educational products tailored to meet the needs of employers, including T Levels, Industry Placements, and Apprenticeships.
Your primary objective will be to inform businesses about the diverse schemes available and motivate them to consider these valuable options. You will emphasize the advantages of high-quality apprenticeships and industry placement programs.
Our operational hours are from 8 AM to 8 PM, with the team working from 9:00 AM to 5:30 PM. Flexibility in working hours may be required to support various campaign initiatives as needed.
Key Responsibilities
- Advocate for the uptake of high-quality apprenticeships and industry placements, aligning with performance targets while providing clear guidance on funding opportunities.
- Engage with key decision-makers in businesses to communicate the benefits of apprenticeships and industry placements, delivering essential strategic information.
- Carry out administrative tasks and ensure accurate data entry in relevant IT systems.
- Offer strategic skills support to organizations by updating them on significant policy changes.
- Maintain established quality standards and adhere to best practices consistently.
Required Skills and Qualifications
- Minimum Level 2 education, including qualifications in Maths and English.
- Proven experience in customer interaction via telephone.
- Strong telephone etiquette with excellent verbal and written communication abilities.
- Capability to work autonomously as well as collaboratively within a team.
- Effective listening skills and the ability to engage with employers and training providers in a professional manner.
- Proficient in IT, with strong keyboard skills and familiarity with various commercial software applications, such as Microsoft Office.
What We Offer
- 28 days of annual leave, inclusive of 8 public/bank holidays.
- Comprehensive on-the-job training and ongoing professional development.
- Life insurance and access to a company pension scheme after the qualifying period.
- Exclusive discounts for staff at various retailers, enhancing your lifestyle.
- An employee assistance program dedicated to your well-being.
- Monthly awards voted by employees to recognize outstanding achievements.
- Unique career advancement opportunities within our partnership.
Additional Information
- The position requires an enhanced DBS Check and additional vetting processes as necessary.
- You will need to provide specific documentation promptly to meet Right to Work requirements.
- Candidates must be based in the UK.
- A quiet and ergonomic workstation is essential for remote work.
- Full availability is required during the initial training period.
Commitment to Diversity & Inclusion
At Arvato, we believe that our differences strengthen our organization. We strive to ensure that all voices are heard and that every colleague can thrive in a culture that celebrates individuality, regardless of age, gender, disability, ethnicity, sexuality, neurodiversity, or religion. We are committed to fostering female talent, supporting the LGBTQI+ community, and celebrating our diverse workforce.
