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Band 4 Patient Journey Coordinator
2 months ago
Position Overview
Barking, Havering and Redbridge University Hospitals NHS Trust is dedicated to transforming the care model for our growing elderly and vulnerable population by adopting a more anticipatory care strategy. Our goal is to identify individuals at risk of developing frailty and implement early interventions to enhance management, prevent decline, and potentially reverse frailty levels. Central to this initiative will be a comprehensive multi-disciplinary geriatric assessment.
We are introducing additional measures to proactively support patients who may be approaching a crisis that could lead to hospital visits. This includes offering urgent assessment appointments on the same or next day. Furthermore, for patients requiring short-term intravenous therapy, we will provide a limited number of infusion chairs to swiftly address this need.
If you are enthusiastic about advancing care for elderly patients, possess creativity, and are willing to work flexibly across various services within the frailty hub, we invite you to join our mission to establish a Centre of Excellence in care.
Key Responsibilities
As a vital member of our team, you will deliver a specialized outpatient and urgent assessment service within the Geriatrics and Frailty departments. This role necessitates close collaboration with consultants, patients, nursing staff, therapy teams, support services, outpatient managers, and the Service Manager.
About Our Organization
We are an organization on a continuous improvement journey. Our commitment to enhancing care quality has led us to achieve significant milestones, including recognition as the most improved Trust in England for A&E performance. Our leadership is dedicated to fostering an environment where both staff and patients can thrive.
Our diverse workforce of 8,000 staff members, representing 146 different nationalities, is a testament to our inclusive culture. We are proud to be a London Living Wage employer and support over 400 individuals through apprenticeship programs.
Operating from two primary locations, we manage two of the busiest emergency departments in London, serving a vast number of patients annually. Recent investments in state-of-the-art facilities, including new theatres and Community Diagnostic Centres, enhance our capacity to provide exceptional care.
We are excited about the upcoming implementation of an electronic patient record system, which will streamline access to patient information across our network of hospitals, improving efficiency for staff and care for patients.
Job Responsibilities
For comprehensive details regarding this role, please refer to the attached Job Description and Person Specification.
Note that the person specification provided is not exhaustive. It is essential to review the complete specification in the job description before submitting your application.
Applicants are encouraged to thoroughly read all information provided in the advertisement and supporting documents prior to completing their application. Ensure that you clearly demonstrate how you meet the criteria outlined in the person specification when filling out the supporting information section of the application form.
All new hires at the Trust will undergo a probationary period.
Applications should be submitted online. For any inquiries regarding the application process, assistance with the application form, or requests for adjustments (for applicants with disabilities), please reach out to the Recruitment Advisor. Further details about the position can be obtained by contacting the manager listed in the job description.
Qualifications and Skills
Essential
- GCSE level or equivalent education.
Desirable
- Medical secretarial qualification.
Skills and Abilities
Essential
- Proficient IT skills, including experience with Word, Excel, Internet, email, and database management.
- Strong self-organization and prioritization abilities.
Experience and Knowledge
Essential
- Experience working within a team environment.
- Ability to manage personal workload effectively.
Desirable
- Familiarity with the Patient Administration System (PAS).
- Understanding of the National RTT Standards Dataset and National Cancer Plan.
