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Site Services Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Ricoh Full time

About Ricoh

Ricoh is a global technology company that designs and manufactures graphic solutions to transform communications. As a company born in print, we have built an extensive portfolio of innovative digital services, including Cloud & IT infrastructure solutions and process automation tools.

We strive to help individuals achieve fulfillment through work by making work smarter and more creative. Our technology enables people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.

Job Summary

We are seeking a Site Services Specialist to deliver an efficient Print and Mail Room service to our customers, meeting agreed Service Level Agreements (SLAs) and customer satisfaction. The successful candidate will help solve operational problems quickly and efficiently, build relationships with users, and manage their perception and expectations.

Key Responsibilities

  • Deliver an efficient Print and Mail Room service to meet agreed SLAs and customer satisfaction
  • Help solve operational problems quickly and efficiently to ensure the most efficient service is provided
  • Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered
  • Deliver the attached job profile, specific to site requirements, to meet business needs and client expectations
  • Ensure all work carried out is to the highest quality to meet customer confidentiality, customer deadlines, SLAs, and Key Performance Indicators (KPIs)
  • Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh Environmental, Health, and Safety (EHS) procedures and guidelines
  • Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology

What We Offer

We are an equal opportunities employer and strive for inclusion and diversity. We believe that diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.

We have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.