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Customer Service Representative

2 months ago

Armagh Co Armagh, United Kingdom Kingspan Water & Energy Full time
About Kingspan Water & Energy

Kingspan Water & Energy, a leading provider of innovative environmental solutions, strives to be a global industry leader in the design and manufacture of sustainable ways of storing and protecting water and energy.

We offer expert solutions for high-performance buildings and infrastructure, including:

  • Water Management Solutions
  • Diesel, AdBlue, Oil, and Agri storage solutions
  • Hot Water Cylinders
  • Service and Telemetry

This role will focus on delivering exceptional customer service to new and existing clients, providing expert support and guidance to meet their needs.

Key Responsibilities
  • Maintain high accuracy in all aspects of order processing, including credit card transactions
  • Achieve sales targets as set by the Service Manager
  • Develop new business opportunities and maintain a healthy pipeline for future sales
  • Record and track sales performance
  • Develop in-depth knowledge of Kingspan's products and services
  • Build and maintain key stakeholder relationships, including field engineers
Requirements
  • GCSE passes (or equivalent) including English and Maths
  • Excellent phone etiquette skills
  • Strong data entry skills
  • Experience dealing with calls and queries within a formal customer service environment
  • Sales experience with the ability and desire to sell
  • Excellent organisational and planning skills
Career Scope and Advancement

This role offers a diverse and multifaceted career path, with opportunities for skills development and career advancement in a fast-paced and collaborative business environment.

We have a strong team culture, with a focus on collaboration, support, and social responsibility.

Our commitment to corporate social responsibility includes driving energy and carbon out of our business operations and supply chain, increasing recycling of rainwater and waste, and accelerating our participation in the circular economy.