Full Time Customer Service Assistant

3 weeks ago

Armagh, United Kingdom Clarke Decorate Full time

**Job description**

An exciting opportunity has arisen for a Customer Service Assistant to join Clarke Decorate based in Armagh City. For over 50 years we have been premier suppliers of Paints, Fabrics, Bedding & Wallcoverings across the City & we now require an experienced Customer Service Assistant to join our team to assist in-store but also provide support to our online customer base.

This is a permanent position, full-time position working 37.5 hours per week & will include Saturdays.

The role will include:

- Assisting customers face to face, providing information on products when required.
- Assisting customers online
- Answering customer calls
- Taking orders by phone and in store.
- Process till transactions securely, quickly, and accurately.
- Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible.
- Loading and unloading deliveries
- Making up orders ready to dispatch
- The ability to engage and inspire customers through questioning and listening skills, a creative flair or interest in the latest trends is perfect.
- Creating Social Media content.

Required Skills/ Personal Qualities
- 1 year’s previous customer service/retail experience minimum
- GCSE English & Mathematics or equivalent, Grade C & above
- Proficient in Microsoft Office Packages including Word, Excel & Outlook
- Knowledge of a range of social media platforms.
- Ability to prioritise and organise workloads
- A flexible approach in order to cover a variety of tasks
- Confident oral/written communication skills
- Attention to detail
- Ability to work individually, or as part of a team
- Excellent timekeeping and attendance

The role will be varied, busy and will be part of a close working team, that work successively together. This role is perfect for anyone who is artistic, creative and motivated. This is a fantastic opportunity to build a career and have a hands-on approach within this family business.

**Salary**: £18,255.00-£21,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Armagh: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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