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Audio Visual Specialist

2 months ago

London, Greater London, United Kingdom Elton Recruitment Full time
Job Description

Elton Recruitment is seeking an experienced Audio Visual Technician to join our client's team. As a key member of the IT department, you will provide technical support and coordination assistance for live and hybrid events, ensuring seamless execution and exceptional customer experience.

Key Responsibilities:
  • Event Support: Provide technical support and coordination assistance for live and hybrid events, including setup, testing, and execution.
  • Equipment Maintenance: Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary.
  • Troubleshooting: Analyze and resolve client meeting room technical problems involving multiple technologies and platforms.
  • Project Work: Participate in project work as required, including non-business hour deployments (e.g. nights and weekends).
  • Inventory Management: Maintain inventory of IT and audio-visual equipment.
  • Process Adherence: Adhere to IT processes and procedures.
  • Clerical Support: Perform clerical work necessary to procurement, distribution, and storage of audio-visual materials.
  • Issue Resolution: Resolve support issues promptly, courteously, and professionally, and provide regular reports and statistics to support this.
Requirements:
  • Technical Skills: Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skillset, demonstrable ability to master new software applications and technologies, and prior experience with a ticketing system.
  • Experience: Solid experience with Windows operating systems and hardware in a computer support-related setting, and a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment.
  • Soft Skills: Excellent communications skills, excellent customer service and interpersonal skills, general clerical skills, and superior oral, written, and interpersonal communication skills with a strong dedication to customer service.
  • Physical Demands: Ability to work in a fast-paced environment, with physical demands such as continuous walking, standing, sitting, and manual dexterity, frequent bending, lifting, handling, and reaching, occasional pushing/pulling, squatting, and climbing.