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Customer Service Representative

2 months ago


The Royal Town of Sutton Coldfield, United Kingdom Adecco Full time

Job Title: Customer Service Advisor

Job Overview:

A Customer Service Representative acts as an initial point of contact for customers, providing them with product and service information while addressing any emerging problems. The successful candidate will possess professionalism, customer focus, patience, empathy, and strong communication skills, both written and verbal.

Key Responsibilities:

  • Manage incoming customer inquiries
  • Load sales orders and identify potential issues
  • Quote prices from the system or a price file
  • Address customer concerns and provide solutions
  • Provide basic technical assistance and support
  • Build relationships with customers and understand their needs
  • Provide accurate and complete information to customers
  • Handle customer complaints and resolve issues
  • Follow established communication procedures and guidelines

Requirements and Skills:

  • Customer support or product/industry experience is beneficial
  • Strong communication and interpersonal skills are essential
  • Familiarity with business software and systems
  • Customer focus and adaptability are key
  • Excellent multitasking, prioritization, and time management skills
  • Ability to work as part of a team and assist colleagues

About the Role:

This is an exciting opportunity to join a dynamic team at Adecco, where you will have the chance to develop your skills and experience in customer service. As a Customer Service Representative, you will play a vital role in providing exceptional service to our clients and customers.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading recruitment agency