Customer Success Advocate

4 weeks ago

Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

About the Role

In this position, you will be responsible for delivering exceptional customer support to law practitioners, ensuring their experience with our products and services is seamless and effective. Your expertise will drive customer satisfaction and engagement by identifying and resolving complex issues, and proactively developing solutions to improve customer-facing support tools.

Key Responsibilities:

  • Develop and maintain strong relationships with law practitioners
  • Drive customer value and retention through proactive support
  • Facilitate customer satisfaction by resolving technical issues and providing expert guidance
  • Proactively identify and address customer pain points
  • Develop and implement solutions to improve customer-facing support tools
  • Collaborate with cross-functional teams to drive business growth

About You

We are seeking a highly motivated and customer-focused individual with strong communication skills and experience in customer-facing roles. You will be able to work autonomously, think critically, and develop solutions to complex problems. Your ability to build strong relationships and drive customer satisfaction will be key to your success in this role.

Essential:

  • Strong organizational and presentation skills
  • Proven empathy and communication skills
  • Experience in customer-facing roles, preferably in the law sector
  • Self-driven and results-oriented

Desirable:

  • Customer relationship management system experience
  • Knowledge of the law sector and its challenges

Benefits

We offer a competitive salary and benefits package, including 25 days' holiday, pension contributions, and a range of employee benefits. We are committed to supporting our employees' work-life balance and offer flexible working arrangements. We also provide opportunities for professional development and growth within the company.

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