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Fire Safety Systems Specialist
2 months ago
Reed Property & Construction is seeking a skilled Alarm Service Engineer to join our team. As a key member of our service team, you will be responsible for attending customer sites within your allocated regional area to fulfill our clients' business contracts.
Key Responsibilities:- Work efficiently to meet Preventive Maintenance (PM) schedules for customers in the allocated regional area.
- Respond to emergency call-outs and unscheduled work, attending sites efficiently and in line with customer SLAs.
- Complete service worksheets and company documents comprehensively in line with BS5839 and company policies.
- Provide feedback on on-site issues, non-compliances, and additional work opportunities to the Service Manager.
- Deliver excellent customer service and attend follow-up visits to ensure remedial work is completed within SLAs.
- Maximise on-site remedial works and identify further service opportunities.
- Support other departments to complete installation works on time, as required.
- Build strong professional relationships with customers, suppliers, and internal personnel from other departments.
- Adhere to health and safety guidance, using correct PPE, uniform, and equipment for assigned work.
- Liaise with the QHSE Manager for quality audits, equipment calibration, field audits, and monthly health and safety Toolbox Talks.
- Excellent communication skills, approachable with a positive attitude.
- Strong focus on customer service.
- Effective organisation skills, including time management and prioritising.
- Problem-solving approach with accountability for own actions.
- Proficient IT skills.
- FIA Foundation with extensive knowledge of BS5839.
- Experience in fault finding and modifying Fire Safety Systems configurations.
- Competitive salary and benefits package.
- Company-provided vehicle.
- IT equipment and mobile phone.
- Tools and PPE.
- Opportunities for professional development and training in advanced or specialist areas.
