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Customer Service Representative

2 months ago

Mitcham, Greater London, United Kingdom Biscuiteers Full time

We're seeking a skilled Customer Service Executive to join our team at Biscuiteers, a luxury gifting brand, for our busy seasonal period.

Key Responsibilities:

  • Deliver exceptional customer service across all touchpoints, ensuring a positive experience for our clients.
  • Collaborate with the Biscuit Happiness Team Leader to act as the voice of the customer in the business, driving customer-centric decision-making.
  • Build strong relationships with internal teams, including dispatch and boutique, to ensure seamless service delivery.
  • Meet customer support targets, ensuring timely and effective issue resolution.

Requirements:

  • Excellent communication and problem-solving skills.
  • A flexible attitude and ability to work in a fast-paced environment.
  • A good understanding of customer service principles and practices.

What We Offer:

  • A competitive salary and benefits package.
  • A 35% staff discount on all our beautiful products.
  • Automatic pension contributions.