Marine Cargo Claims Specialist

4 weeks ago


London, Greater London, United Kingdom Lockton Full time

Our Cargo & Logistics Claims team at Lockton is seeking a skilled Marine Cargo Claims Handler to join our dynamic and expanding team. The successful candidate will have solid experience in negotiating complex claims, including cargo, commodity trading, and logistics. You will be handling a variety of claims and responsible for managing your own allocated portfolio of accounts. You will be handling claims arising from a broad mix of industries, including carriers'/warehouse legal liability, contractors' equipment, motor truck cargo, project cargo, and sub-sea and offshore equipment. You will be handling claims from first advice to final settlement, including setting up first advice, processing and managing subsequent movements on Lockton internal claims systems / ECF / Class. You will be required to meet the agreed Service Standards, volumes, and performance levels in line with the Key Performance Indicators and handle claims efficiently in a proactive manner through physical and/or electronic broking, negotiations, and management of claims payment process. For key accounts, you will be responsible for maintaining the claims relationship, including regular calls, and provision of claims reports to clients and the management of Insurers. The ideal candidate will have extensive experience in marine cargo claims, some knowledge of policy coverage and associated benefits and exclusions, and excellent communication and interpersonal skills, networking, influencing, and negotiation skills. Excellent use of standard Microsoft applications is also required.



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