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Restaurant Operations Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Archie's Full time
Archie's Assistant Manager Role

About the Role:

We are seeking an experienced Assistant Manager to join our Front of House Leadership team at Archie's. As a key member of our management team, you will be responsible for coordinating day-to-day operations, leading by example, and ensuring exceptional customer service.

Key Responsibilities:

  • Co-ordinate the day-to-day operations within your store in the absence of the General manager
  • Follow all cash handling procedures in place
  • Co-accountability for overall business performance which includes sales, stock & labour
  • Delivering superior service and maximising customer satisfaction
  • Responding efficiently and accurately to resolve customer dissatisfaction in a timely manner
  • Organise and supervise shifts and always striving for perfection
  • Ensure compliance with sanitation and safety regulations is met, completing all daily & weekly checklists
  • Ensure all of our customers receive food and drink prepared to brand standards
  • Control operational costs and identify measures to reduce waste
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Motivate, mentor, and provide feedback to your team members & team leaders to achieve store targets set

Requirements and Skills:

  • Proven experience as an Assistant Manager, Supervisor, Team Leader or similar role specifically in a branded or quick service restaurant environment
  • Experience managing both front and house teams in a fast-paced setting
  • An experienced Hospitality leader who is looking to take the next step in their career
  • Proven customer service experience in a management role
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
  • Familiarity with restaurant management software in their previous role
  • Strong leadership, motivational and people skills
  • The hunger to learn, develop and progress

What We Offer:

  • Great rates of pay
  • Employee benefits
  • Lovely work environment
  • Quarterly paid bonus based on achieving store targets
  • A free meal on every shift +30% discount in ALL Archie's sites for you and your guests
  • Top-notch training and real opportunities for career progression
  • Employee referral scheme

DBS Requirement:

All Managers are required to undergo a DBS which will be processed at the offer stage.