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Retail Operations Supervisor

2 months ago

Edinburgh, United Kingdom Zachary Daniels Full time

Retail Operations Supervisor | Competitive Salary + Benefits


Zachary Daniels is excited to collaborate with a distinguished, heritage brand. This retailer is currently undergoing a transformative phase, focusing on store renovations and team expansions. They seek leaders who are passionate about product excellence and the rich history of the brand, committed to delivering an outstanding customer experience through engaging storytelling and service.

Key Responsibilities of the Retail Operations Supervisor:

  • Assist the store manager in inspiring the in-store team daily to meet and exceed store objectives by identifying and leveraging opportunities to surpass KPIs, while exemplifying exceptional customer service.
  • Maintain a strong presence on the retail floor, educating and influencing the team, and ensuring that back-office operations support the store's successful commercial performance.
  • With guidance from the HR manager, cultivate and develop your team to realize their full potential and support their career progression.

Qualifications for the Retail Operations Supervisor:

  • Demonstrated experience in driving sales and profitability within a retail environment.
  • A strong commitment to fostering a culture of outstanding customer service.
  • Ability to analyze data to identify trends, challenges, and root causes, with a proactive approach to addressing opportunities.
  • Flexibility and adaptability to meet evolving business needs.
  • A positive, proactive attitude with a contagious enthusiasm for the brand's product quality and core values.
  • Experience in retail management within the fashion, accessories, or footwear sectors.

Zachary Daniels is a specialized recruitment consultancy with a focus on various sectors including Buying, Merchandising & Ecommerce, Design, Technical, Wholesale & Production, Finance, HR & Talent, H&S & Compliance, Marketing, Digital & Technology, Property & Centre Management, Retail, Trade, Leisure & Wholesale Operations, Senior Appointments & Executive roles, Sales, and Supply Chain & Logistics.

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