Retail Supervisor

4 months ago

Edinburgh, United Kingdom Nestle Operational Services Worldwide SA Full time

**Position Snapshot**

Nespresso

Retail Supervisor - Edinburgh

Competitive Salary + Potential Bonus + Excellent Benefits

Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

**Position Summary**

We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in **Edinburgh**. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

**_
Nespresso_** is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

**A day in the life of a Retail Supervisor.**
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.

**What will make you successful?**

Just like our brand ambassador, George Clooney, the **_Nespresso_** coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. Whether customers want an intense Stormio or a fruity cup of Toccanto, you’ll be on hand to deliver service oriented sales and promote our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.

In return, as part of **_Nestlé SA_**, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

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