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Estate Agency Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Block Recruit Full time

Job Title: Estate Agency Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Estate Agency Administrator to join our team at Block Recruit. As a key member of our Lettings Team, you will be responsible for managing enquiries, fostering strong relationships with tenants and landlords, and ensuring that every detail is perfectly executed.

Key Responsibilities:

  1. Manage incoming calls and emails, addressing property-related queries from investors and landlords with confidence.
  2. Keep the team connected by answering calls on behalf of colleagues, ensuring no message is missed.
  3. Drive the tenancy process by managing new applications from prospective tenants with precision and care.
  4. Safeguard financial transactions by efficiently processing tenant deposits.
  5. Take charge of property management by creating and maintaining accurate records for new properties in our MRI system and other databases.
  6. Navigate the licensing landscape by handling landlord licensing applications and liaising with local authorities and landlords.
  7. Play a pivotal role in supplier relations by overseeing the management of details for new suppliers and contractors.
  8. Ensure peace of mind for clients by updating warranty information for suppliers on white goods and other items.
  9. Be the go-to person for ad-hoc administrative support across all teams, proving your versatility and reliability.
  10. Foster seamless communication by handling incoming calls and emails, and addressing general enquiries with professionalism.
  11. Collaborate with customers and external agencies, making sure all tenancy or property management matters are resolved smoothly.
  12. Support the management team by preparing insightful reports that drive business decisions.
  13. Strive for excellence by meeting and exceeding service standards and key performance indicators.
  14. Grow with us by engaging in learning and development activities that enhance your skills and performance.
  15. Embrace the unexpected by taking on any other ad-hoc duties that contribute to the team's success.

Requirements and Competencies:

  1. At least 1 year experience in property/lettings admin
  2. A true team player with a knack for collaboration.
  3. Tech-savvy with a strong command of computers and software.
  4. Exceptional communication skills, both written and verbal, that make you stand out.
  5. A positive, can-do attitude that inspires those around you.
  6. Self-driven with a proactive approach to tackling challenges.
  7. Always polished and professional in appearance and conduct.
  8. A commitment to excellence that upholds the company's stellar reputation.
  9. Superior organisational, prioritisation, and planning skills that keep everything on track.