Enterprise Resource Planning System Manager

7 days ago

Bolton, Bolton, United Kingdom AO Full time

About the Role

We are seeking an experienced professional to lead our Enterprise Resource Planning (ERP) Functional team. As the ERP Manager - Business Process Improvement, you will be responsible for the effective management of the Dynamics 365 platform, ensuring seamless integration with our business operations.

Key Responsibilities

  • Lead a high-performing team of ERP Functional specialists
  • Develop and implement business process improvements to enhance system performance and controls
  • Collaborate with stakeholders to identify and prioritize business needs and requirements
  • Manage the maintenance, updating, and improvement of the Dynamics 365 ERP suite
  • Develop and deliver an ERP functional improvement strategy, aligned with our ERP strategy
  • Ensure the business and user needs of AO are fully met by the deployed modules of Dynamics 365
  • Communicate effectively with stakeholders, providing clear recommendations and action plans to resolve problems and deliver improvements
  • Develop and enhance contacts outside of AO to identify best practices and implement changes
  • Provide support to the ERP Team and the wider business community to ensure the Dynamics 365 system meets our needs
  • Oversee the technical translation of and alignment to IT strategic direction for Dynamics 365 F&O
  • Manage the development of Dynamics 365 and business relationships to deliver key service improvement activities
  • Act as a Dynamics 365 subject matter expert and advocate for IT across the organization
  • Ensure the Dynamics 365 practice develops continuously, providing a consistent level of service to the organization

About You

We are looking for an experienced professional with a strong background in ERP management, business process improvement, and IT change management. You should have:

  • Experience of business process improvement and IT change management
  • Ability to manage support partners and vendors
  • Detailed functional knowledge of one or more Dynamics 365 ERP modules
  • Extensive demonstrable knowledge and practical experience of management of ERP systems and ERP management teams
  • Working knowledge of Project management methodologies
  • Experience delivering client-focused solutions to customer needs
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
  • Experience of successfully presenting to senior leadership and customer management
  • Team management, mentoring, and coaching experience
  • Strong knowledge and understanding of business needs
  • Understanding of Cloud-based technology and Solution Architecture principles
  • Experience of leading Dynamics 365 delivery, configuration, and ongoing management working across business functions and vendors
  • Experience of working in organizations undergoing significant transformation
  • Experience of software ERP implementation methodologies
  • Knowledge of other key technologies, e.g., Microsoft 365, Azure, Power Platform, Mulesoft, Adobe AEM
  • Able to demonstrate a clear understanding of detailed technical concepts and apply this understanding to everyday business problems
  • Strong influencing skills with both internal staff and external stakeholders, with the ability to provide clear and non-technical advice/interpretation of complex information

About AO

AO is a leading retailer of appliances and electricals, offering a wide range of products to our customers. We are committed to helping our customers brilliantly and providing a great experience for our employees. We offer a range of benefits, including:

  • Our Value Creation Plan, a unique long-term bonus plan for every AOer
  • Holidays, including 25 days plus bank holidays (increasing to 27 days after 2 years with us)
  • Pension, with a 5% contribution from AO
  • Be a VIP at the AO Arena, with opportunities to win free tickets and pre-sale access
  • Health and wellbeing, including discounted gym membership and an onsite spa
  • Discounts, exclusive across our product range
  • Family leave, including enhanced Maternity, Paternity, and Adoption leave
  • Making a difference, with 2 fully paid days a year to donate to any charity of your choice
  • On-site perks, including free parking, breakfast, and coffee at our subsidised Starbucks

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