Enterprise Resource Planning System Manager
2 months ago
About the Role
We are seeking an experienced professional to lead our Enterprise Resource Planning (ERP) Functional team. As the ERP Manager - Business Process Improvement, you will be responsible for the effective management of the Dynamics 365 platform, ensuring seamless integration with our business operations.
Key Responsibilities
- Lead a high-performing team of ERP Functional specialists
- Develop and implement business process improvements to enhance system performance and controls
- Collaborate with stakeholders to identify and prioritize business needs and requirements
- Manage the maintenance, updating, and improvement of the Dynamics 365 ERP suite
- Develop and deliver an ERP functional improvement strategy, aligned with our ERP strategy
- Ensure the business and user needs of AO are fully met by the deployed modules of Dynamics 365
- Communicate effectively with stakeholders, providing clear recommendations and action plans to resolve problems and deliver improvements
- Develop and enhance contacts outside of AO to identify best practices and implement changes
- Provide support to the ERP Team and the wider business community to ensure the Dynamics 365 system meets our needs
- Oversee the technical translation of and alignment to IT strategic direction for Dynamics 365 F&O
- Manage the development of Dynamics 365 and business relationships to deliver key service improvement activities
- Act as a Dynamics 365 subject matter expert and advocate for IT across the organization
- Ensure the Dynamics 365 practice develops continuously, providing a consistent level of service to the organization
About You
We are looking for an experienced professional with a strong background in ERP management, business process improvement, and IT change management. You should have:
- Experience of business process improvement and IT change management
- Ability to manage support partners and vendors
- Detailed functional knowledge of one or more Dynamics 365 ERP modules
- Extensive demonstrable knowledge and practical experience of management of ERP systems and ERP management teams
- Working knowledge of Project management methodologies
- Experience delivering client-focused solutions to customer needs
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Experience of successfully presenting to senior leadership and customer management
- Team management, mentoring, and coaching experience
- Strong knowledge and understanding of business needs
- Understanding of Cloud-based technology and Solution Architecture principles
- Experience of leading Dynamics 365 delivery, configuration, and ongoing management working across business functions and vendors
- Experience of working in organizations undergoing significant transformation
- Experience of software ERP implementation methodologies
- Knowledge of other key technologies, e.g., Microsoft 365, Azure, Power Platform, Mulesoft, Adobe AEM
- Able to demonstrate a clear understanding of detailed technical concepts and apply this understanding to everyday business problems
- Strong influencing skills with both internal staff and external stakeholders, with the ability to provide clear and non-technical advice/interpretation of complex information
About AO
AO is a leading retailer of appliances and electricals, offering a wide range of products to our customers. We are committed to helping our customers brilliantly and providing a great experience for our employees. We offer a range of benefits, including:
- Our Value Creation Plan, a unique long-term bonus plan for every AOer
- Holidays, including 25 days plus bank holidays (increasing to 27 days after 2 years with us)
- Pension, with a 5% contribution from AO
- Be a VIP at the AO Arena, with opportunities to win free tickets and pre-sale access
- Health and wellbeing, including discounted gym membership and an onsite spa
- Discounts, exclusive across our product range
- Family leave, including enhanced Maternity, Paternity, and Adoption leave
- Making a difference, with 2 fully paid days a year to donate to any charity of your choice
- On-site perks, including free parking, breakfast, and coffee at our subsidised Starbucks
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