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Receptionist - Customer Service Expert
2 months ago
We are seeking a skilled Receptionist to provide exceptional customer service and support the smooth operation of our office at Reed.
Key Responsibilities:
- Answer incoming calls in a professional and courteous manner, providing accurate information to customers regarding property availability or status.
- Efficiently transfer calls to the correct staff member or department, ensuring seamless communication.
- Maintain a tidy and welcoming reception area, reflecting the company's professional image.
- Assist with other administrative tasks as needed to support the team, such as data entry and document management.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Professional phone etiquette and a strong understanding of customer service principles.
- Ability to handle multiple tasks simultaneously, prioritizing tasks and managing time effectively.
- Strong organizational skills, with attention to detail and a commitment to accuracy.
- Experience in a receptionist or customer service role is preferred, with a proven track record of providing exceptional service.
- Proficiency in using phone systems and basic office software, with a willingness to learn and adapt to new technologies.
