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CHC Review Administration Specialist
3 months ago
Job Overview
The CHC Review Administration Specialist is tasked with delivering exceptional administrative support and secretarial services to the CHC & Retrospective Review Team. This role involves assisting the team leader and nurse assessors in the creation and enhancement of systems and processes that effectively support the team's operations.
Key Responsibilities
- Serve as the primary point of contact for all inquiries. Utilize initiative and analytical skills to screen telephone calls and respond appropriately or direct them to the relevant manager.
- Ensure that both external and internal information requests are managed professionally and in accordance with statutory guidelines. Use sound judgment to prioritize messages and actions for the appropriate staff members.
- Cultivate and maintain effective working relationships with personnel at all levels, both within and outside the organization, including NHS and non-NHS entities across the healthcare landscape.
- Communicate confidently and effectively with all staff, visitors, and external stakeholders, demonstrating tact, diplomacy, and sensitivity to various issues. Capable of assimilating, managing, and conveying a broad range of information to address inquiries accurately.
- Exhibit an empathetic, tactful, and sensitive approach when dealing with complainants.
- Display proficiency in written English, ensuring excellent grammar and spelling, while adhering to the formal communication standards of the retrospective review team.
About the Organization
NHS Lancashire and South Cumbria Integrated Care Board is a fully-authorized ICB dedicated to fulfilling its statutory duties and powers. The organization aims to enhance the health of the population in Lancashire and South Cumbria while addressing health disparities through robust, clinically-led commissioning of high-quality healthcare services.
This position offers a unique opportunity to contribute positively to the well-being of individuals in Lancashire and South Cumbria within a dynamic and progressive ICB.
Work Schedule
Standard working hours are Monday to Friday, 9 AM to 5 PM, with options for flexible working arrangements. The organization is committed to the ongoing personal and professional development of its staff, providing a wide array of learning and development opportunities.
Job Duties
- Deliver a professional, efficient, and comprehensive administrative support service to the CHC & Retrospective Review team, consistently demonstrating discretion, sensitivity, and confidentiality.
- Manage highly sensitive and potentially contentious inquiries, ensuring proper documentation and handling.
- Frequently address challenging inquiries from the public regarding NHS Funded Nursing Care and Continuing Healthcare.
- Gather and compile information for audit and reporting purposes, including key performance indicators.
- Monitor and verify data to maintain database accuracy in a timely manner.
- Prioritize workload effectively to meet conflicting deadlines and manage unexpected interruptions.
- Plan for known scenarios while remaining adaptable to re-prioritize tasks as needed.
- Ensure high-quality word processing services are provided, utilizing Microsoft Office applications for correspondence, reports, emails, presentations, and spreadsheets, while adhering to corporate branding and standards.
- Compile, prepare, and produce agendas, reports, and meeting papers as required, taking formal and informal minutes/action notes and distributing them appropriately.
- Support the development and maintenance of an efficient office system that promotes a modern, paper-light environment through effective use of technology.
- Ensure compliance with ICB policies and information governance standards in the recording and storage of files, data, and information.
- Demonstrate flexibility in work patterns to accommodate varying workloads and deadlines.
- Uphold confidentiality and sensitivity in all matters, maintaining the highest level of discretion.
Required Experience
- Proven experience in a busy, complex environment with a track record of adaptability.
- Experience handling inquiries from multiple agencies, including legal representatives.
Qualifications
- Office administration and/or secretarial qualifications at RSA level 3 or equivalent experience.
- Minimum of 5 GCSEs (or equivalent) including Maths and English at grade C or above.
- ECDL or equivalent proficiency in IT applications.
Knowledge and Skills
- Strong working knowledge of Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.
- Excellent organizational, administrative, and time management skills, with the ability to respond quickly to changing requirements.
- Ability to work independently without supervision, effectively organizing and prioritizing workloads to meet tight deadlines.
- Proven ability to establish and maintain positive working relationships with individuals from diverse backgrounds.
