Beauty Department Manager

1 week ago

Leicester, Leicester, United Kingdom Frasers Group Full time

Job Title: Beauty Department Manager

About the Role:

We are seeking an experienced Beauty Department Manager to lead our team at Fosse Park store near Leicester. As a Beauty Manager, you will be responsible for delivering exceptional customer service, using your product knowledge to inspire customers and exceed their expectations.

Key Responsibilities:

  • Lead a large and diverse team of sales advisors, beauty experts, and brand managers in a fast-paced environment
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
  • Pro-actively engage with clients to develop customer loyalty
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy
  • Support with stock counts and other operational duties
  • Lead by example to support and coach the Beauty Ambassadors
  • Support the store management team
  • Develop strong relationships with brand representatives

Requirements:

  • Experience working with large teams in a fast-paced environment
  • Luxury Beauty experience is essential
  • Outstanding communication skills and the ability to build relationships with both internal and external stakeholders at all levels
  • Proven background in a retail management role
  • An interest in Luxury Fashion and Beauty brands
  • Able to demonstrate the ability to provide inspirational, authentic, and personalized customer service
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment

About Us:

We are a leading retailer in the luxury fashion and beauty industry, and we are committed to delivering exceptional customer service and experiences. We offer a competitive salary, benefits package, and opportunities for career development and growth.

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