Customer Service Manager

3 weeks ago


Ayr, South Ayrshire, United Kingdom WM Morrisons Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at WM Morrisons. As a key member of our store management team, you will be responsible for delivering exceptional customer service and leading a high-performing team to achieve outstanding results.

Key Responsibilities
  • Lead and empower colleagues to deliver outstanding customer service and achieve sales targets
  • Listen and respond to customer feedback, and implement changes to improve the customer experience
  • Ensure market-leading availability across the store, and work with the store manager to achieve sales and profit targets
  • Develop and implement training programs to ensure team members have the skills and knowledge to deliver exceptional customer service
  • Build effective relationships with other departments, and work collaboratively to achieve business objectives
  • Take a leadership role in the store, and contribute to the development of a positive and inclusive work environment
About You

We are looking for a highly motivated and experienced individual who has a passion for delivering exceptional customer service. You will have a proven track record of leading high-performing teams, and be able to demonstrate strong communication and interpersonal skills.

You will be able to work effectively in a fast-paced environment, and be able to adapt to changing circumstances. You will also be able to build strong relationships with colleagues and customers, and be able to communicate effectively at all levels.

About Us

WM Morrisons is a leading supermarket chain with a strong commitment to customer service and community involvement. We offer a competitive salary and benefits package, as well as opportunities for career development and progression.

We are an equal opportunities employer, and welcome applications from all sections of the community. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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