Customer Service Representative

2 weeks ago


Ayr, South Ayrshire, United Kingdom Neogen Full time

At Neogen, we're passionate about protecting and enhancing the world's level of food and animal safety. As a key member of our team, you'll play a vital role in supporting our customers across the Indian, European, Middle Eastern, and African territories.

We're looking for a skilled and dedicated individual to join our award-winning business based in Auchincruive, Ayr. As a Customer Service Support, you'll be responsible for:

  • Managing customer orders and servicing requests.
  • Providing exceptional customer service and resolving complaints in a timely manner.
  • Liaising with internal departments to ensure seamless order flow management.
  • Responding to customer and sales rep enquiries regarding order and stock status updates.
  • Creating new customer accounts and issuing certificates of analysis, technical documents, and shipping documentation.

To succeed in this role, you'll need:

  • Confidence in using Microsoft Office systems.
  • A basic understanding of food safety principles.
  • Excellent organizational and time management skills.
  • Strong customer service experience and a passion for delivering exceptional results.
  • Additional languages, such as German, Spanish, Italian, or Polish, would be a valuable asset.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and customer-focused individual, we'd love to hear from you.



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