Customer Service Representative

4 weeks ago


Torquay, Torbay, United Kingdom Pertemps TM Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Services Officer. This part-time role will involve providing exceptional service to our customers, responding to inquiries, and maintaining accurate records.

Key Responsibilities
  • Provide a first point of contact service for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Work with customers and colleagues in a fast-paced environment, maintaining a high level of accuracy and attention to detail.
  • Manage and maintain accurate records and data, ensuring compliance with company policies and procedures.
  • Develop and maintain effective relationships with customers, colleagues, and stakeholders.
Requirements
  • Good knowledge of Microsoft Office, including Excel and Word.
  • Understanding of spreadsheets and databases, with experience of data management.
  • Excellent communication and problem-solving skills, with the ability to work with diverse groups of people.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

This is a part-time role, working 20 hours per week over 5 days. The successful candidate will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional development and growth.

A DBS check at Enhanced – Adult/Children level is required for this role.



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