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Assistant Practice Manager

2 months ago


Bishop's Stortford, Hertfordshire, United Kingdom Church Street Partnership, Church Street Surgery Full time

About the Role

Church Street Partnership is in search of a proactive and skilled Assistant Practice Manager with expertise in human resources to enhance our team. This position is designed for 25 hours per week.

The ideal candidate will be instrumental in aiding the Practice Manager with various operational tasks, particularly emphasizing HR functions and employee relations.

Key Responsibilities:

  • Collaborate closely with the Practice Manager to facilitate daily operational duties, including staff scheduling, performance evaluation, and resource management.
  • Contribute to the formulation and execution of practice policies and procedures, ensuring adherence to applicable laws and best practices.
  • Participate in practice-related meetings, both internally and externally, as necessary.
  • Engage in project assignments as designated by the Practice Manager and Partners.

Human Resource Management:

  • Provide initial HR support to all practice personnel as needed.
  • Address employee relations matters, including disciplinary actions, grievances, and performance assessments in line with practice policies and legal standards.
  • Oversee staff evaluations, absence management, and performance reviews.
  • Audit and manage overtime requests effectively.
  • Handle HR administration, ensuring that employment contracts, job descriptions, policies, and the staff handbook are current and comply with best practices.
  • Develop, maintain, and revise HR and training policies.
  • Coordinate the recruitment process for new employees, from job postings to interviews and hiring decisions.
  • Ensure all staff members receive appropriate onboarding and training, supporting ongoing professional development opportunities.
  • Regularly assess training needs for non-clinical staff, including administrative and reception roles, and provide recommendations.
  • Collaborate with lead nurses regarding training needs for nursing staff and GP mentors concerning employed GPs.
  • Ensure compliance with mandatory training requirements for all staff, including BLS, safeguarding, and relevant e-learning modules, while maintaining and updating the e-learning database.
  • Encourage line managers to routinely review their teams' training statuses.
  • Maintain and update workforce planning and headcount records, completing necessary quarterly reports.

About the Candidate

If you are a seasoned Assistant Practice Manager with HR experience seeking a new opportunity, we would be pleased to hear from you. Candidates should possess the following qualifications:

  • Demonstrated experience in HR and/or healthcare management, ideally within a healthcare or general practice environment.
  • HR training or credentials in a relevant field.
  • Familiarity with HR functions, including compensation, benefits, recruitment, training, and development.
  • Understanding of employment laws and regulations.
  • Comprehensive knowledge of relevant legislation and regulations governing healthcare administration and CQC standards.
  • Proficiency in Microsoft Office applications.
  • Adaptability and flexibility.
  • Exceptional organizational and time management skills, with the ability to work independently.
  • Excellent communication and interpersonal abilities, fostering positive relationships with staff at all levels.
  • Proven leadership skills, with experience in managing and motivating teams.
  • Strong problem-solving and decision-making capabilities.
  • High ethical standards and reliability.

About Us

We provide a variety of benefits, including the NHS pension scheme, eye-care vouchers, and health service discounts.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service to check for any prior criminal convictions.