Lead Support Worker

3 weeks ago

Birmingham, Birmingham, United Kingdom Trident Group Full time

About the Role

We are seeking a skilled and compassionate Lead Support Worker to join our team at Trident Group. As a key member of our team, you will provide early and targeted support to aid the recovery and resilience of people with multiple vulnerabilities.

The Benefits

  • 34 days annual leave, plus the option to purchase up to 5 additional days
  • Birthday leave
  • New Home leave
  • Life assurance (3 x salary)
  • Employee Assistance programme
  • Employee Wellbeing programme
  • Flexible Working options

About You

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities:

  • Excellent communication skills as well as a customer-focused approach are essential
  • Proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory
  • Experience of agile working across locations to support a case load of customers
  • Experience in facilitating customer involvement
  • IT Literate and competent with Word, Excel, Support Planning Software and database management and creation
  • Maintaining accurate records that capture identified outcomes and Key Performance Indicators.
  • Ability to manage competing priorities and work to deadline
  • A flexible approach to working within a shift pattern environment
  • An empathetic nature with the passion to support vulnerable young people

About Trident Group

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close to £190m.

Our Commitment to Equality, Diversity and Inclusion

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

Disability Confident Committed Employer

We are committed to ensuring our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people, anticipating and providing reasonable adjustments as required, supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work, and at least one activity that will make a difference for disabled people.

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