Workshop Team Lead
3 weeks ago
Job Summary: We are seeking a highly skilled and experienced Workshop Controller to join our team at Halfords. As a Workshop Controller, you will be responsible for the smooth running of the Workshop team, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities:
- Allocate jobs to the Workshop team based on technical requirements and customer demand.
- Hold daily huddles to ensure all colleagues are updated on commercial priorities and focused on exceeding customer expectations.
- Technically train and mentor the Workshop team to develop their technical capabilities.
- Provide technical support to the team where demand requires it.
- Promote the Halfords Values and instil them in the team.
Benefits:
- 5.6 weeks' annual leave.
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores.
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more.
- Family & Friends Discount Events.
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
- Financial planning support via Wagestream - access up to 30% of your salary in advance.
- GP Access, 364 days a year, 24 hours a day.
- Join the Share save scheme with a 20% discount on shares.
- Health Cash Plan – to access wellbeing services and claim back healthcare costs.
- Pension Scheme & Life Assurance.
About You:
- Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent time served.
- Experience of managing/supervising a team/workshop to drive performance and delivery.
- Excellent customer approach - ability to communicate clearly and simply to customers.
- Experience of developing colleagues through delivery of technical training.
- Experience of exceeding customer metrics - working with management to support in driving key metrics and KPI's.
- Experience of meeting compliance standards across Health and Safety and quality.
- Experience of labour force scheduling, with proven time management skills.
- Must hold a current full valid driving licence.
What We Offer:
At Halfords, we offer a range of benefits and opportunities for career development. We are committed to providing a supportive and inclusive work environment, where you can grow and succeed.
How to Apply:
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
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