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Service Advisor

2 months ago

Canterbury, Kent, United Kingdom Prima Ardelle Associates Full time

Job Summary:

We are seeking a skilled Service Advisor to join our team at a main car dealership in Canterbury. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient service experience for our customers.

Main Responsibilities:

  • Meet and greet customers, providing a warm and welcoming experience
  • Work closely with the service team to deliver excellent service and ensure customer satisfaction
  • Book in vehicles, advise on duration of repairs, and communicate with customers regarding their vehicle's status
  • Utilize knowledge of the motor trade to provide expert advice and guidance to customers
  • Maintain a clean and organized workspace, adhering to company standards
  • Perform basic administrative tasks, such as data entry and record-keeping

Requirements:

  • Excellent customer service skills, with a focus on providing a positive experience for customers
  • Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Basic knowledge of the motor trade, with a willingness to learn and develop skills
  • Smart and professional appearance, with a focus on maintaining a clean and organized workspace
  • Good attitude, work ethic, and outlook, with a commitment to delivering exceptional results

What We Offer:

A competitive basic salary, generous commission structure, and additional benefits, with opportunities for career progression and professional development.