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Scheduler - Operations Coordinator

2 months ago

North West Leicestershire District, United Kingdom Wates Group Full time

About the Role

We are seeking a skilled Scheduler to join our team at Wates Group, a leading provider of planned and responsive maintenance services in the social housing sector. As a Scheduler, you will play a critical role in allocating works to our operatives, ensuring productivity and providing excellent customer service to our clients and residents.

Key Responsibilities

  • Schedule works into diaries for up to 20 operatives daily, ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
  • Check the system for emergencies and manage them in a timely manner to ensure targets are met.
  • Arrange inspections for supervisors.
  • Provide a high-quality service to our clients on a face-to-face basis.
  • Work within a team to achieve goals and targets, achieving daily targets of a minimum of 60 allocations each day of new orders.

About You

We are looking for an individual with relevant experience gained from working in a similar industry and environment, such as planning, scheduling, logistics. Construction/property services experience would be ideal, but not essential.

To be successful in this role, you will be an excellent communicator with the ability to problem-solve, multitask, and work to tight deadlines.

About Wates Group

Wates Group is one of the largest and most successful family-owned private construction, development, and property services companies in the UK. We are proud to be a progressive and rewarding business that offers our people the opportunity to grow their careers while working together to deliver the promises we make to our customers.

Our company values of integrity, intelligence, performance, teamwork, and respect for people, communities, and the environment run through our business at every level and are at the heart of everything we do.

Our Culture

We prioritize the wellbeing and safety of our people, creating a zero-harm culture and encouraging a healthy work-life balance. We are a responsible and inclusive employer, proud to have been recognized for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).

About Our Business

We are driven by our purpose, 'reimagining places for people to thrive.' Our three promises are:

Thriving Places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.