Customer Service Representative

3 weeks ago


East Sheen, Greater London, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring high standards of presentation and display.
  • Process customer transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
  • Contribute to achieving sales targets by promoting products, suggesting sales, and providing product information to customers.
  • Participate in visual merchandising and stock management activities to ensure the store looks its best at all times.
What We Offer
  • A competitive hourly rate of £13.65 to £14.00.
  • 30-35 days' holiday (pro rata) per year, plus bank holidays.
  • 10% in-store discount on all Lidl products.
  • Pension scheme.
Requirements
  • Previous experience in a customer-facing role, preferably in retail.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Basic numeracy and literacy skills.


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