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Interim Staffing Coordinator

3 months ago

Basingstoke, Hampshire, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

Position Overview

This opportunity is exclusively available to individuals currently employed within an NHS Trust in the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

We are seeking to enhance our dedicated and successful nursebank team by recruiting an Interim Staffing Coordinator, located at a prominent healthcare facility.

In this dynamic role, you will serve as the initial point of contact via telephone and email for scheduling temporary shifts and addressing a range of inquiries. The successful candidate will join a collaborative team, delivering a proficient and professional temporary staffing service to both our current and prospective bank personnel, as well as our clinical and management teams in need of staffing support.

Key Responsibilities

Your primary responsibility will be to assist our frontline clinical teams by filling vacant shifts with bank and agency personnel, while meticulously documenting information in our systems. Exceptional customer service skills are essential, along with the ability to communicate effectively in a sensitive and confidential manner, as you will encounter a diverse array of queries and requests.

Strong communication and teamwork abilities are crucial, as is the capacity to work independently. The ideal candidate should possess excellent IT and organizational skills, preferably with experience in a fast-paced office setting.

**We are looking for a candidate who can ideally commit to full-time hours, including one shift from 11am to 7pm each week and one Sunday per month from 8am to 4pm.** Some remote work may be feasible following the completion of training.

About Our Organization

Our mission is to deliver exceptional care to every patient. Patient care is central to our operations across our various sites. The organization provides medical and surgical services to a population of approximately 600,000 individuals across the region.

Our cultural aspiration is to foster an environment that prioritizes people, ensuring inclusivity, and promoting learning, improvement, and excellence.

We offer specialized services to individuals both nationally and internationally. We are recognized as one of the few centers in the UK treating a rare form of abdominal cancer and are leaders in the field of tertiary liver cancer and colorectal cancer.

The organization employs over 9,000 staff members and has an annual turnover exceeding £500 million. As a Foundation Trust, we maintain direct accountability to our members through our governance structure, which represents the interests of various constituencies and influences the future direction of the Trust.

Job Requirements

Qualifications

Essential

  • Minimum GCSE or equivalent in English Language and Mathematics
  • Proficient IT skills

Experience & Knowledge

Essential

  • Proven experience in a busy administrative environment
  • Background in customer service
  • Excellent telephone communication skills
  • Experience in face-to-face or telephonic customer interactions

Desirable

  • Experience within an agency staffing organization or healthcare setting

Skills & Abilities

Essential

  • Proficient in Microsoft Office applications, including database management, Word, Excel, and Outlook
  • Ability to meet tight deadlines

Other Specific Requirements

Essential

  • Strong problem-solving skills
  • High level of accuracy and attention to detail
  • Flexibility to work within office hours