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Host/Hostess - The Edwardian Manchester

2 months ago

Manchester, United Kingdom The Edwardian Manchester, A Radisson Collection Hotel Full time

Unlock Your Potential in a Dynamic Hotel Environment

We are seeking a highly skilled and experienced Host/Hostess to join our team at The Edwardian Manchester, A Radisson Collection Hotel. As a Host/Hostess, you will play a vital role in ensuring the seamless operation of our 5-star hotel and destination restaurant, Peter Street Kitchen.

About the Role:

· As a Host/Hostess, you will be responsible for supporting the team and operation with restaurant reservations and table allocations, ensuring a high level of service and attention to detail is delivered at all times.

· You will be dealing with VIP bookings and special requests, providing exceptional customer service and ensuring a memorable experience for our guests.

· You will assist with training for new team members, ensuring they are equipped to deliver a high level of service and attention to detail.

Requirements:

· Previous experience of working in a high-end food-led operation is essential, ideally as a Host/Hostess.

· You must be competent with IT applications such as OpenTable, Adecco, and Micros, and able to achieve a 100% pass mark in Micros competency tests.

· You must demonstrate excellent attention to detail and customer service skills, with an impeccable command of the English language, both written and spoken.

· You must have a passion for food and beverage and be up-to-date with the latest food trends.

Our Benefits Package:

· Competitive salary

· 28 days holiday per annum, including bank holidays, increasing with long service

· Complimentary hot meals, salad bar, and unlimited beverages provided daily

· Recommend a Friend Scheme of up to £500 per friend recommended

· Annual complimentary night stays within our hotels

· Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends

· Access to a discount platform for all popular stores and outlets

· Auto-enrolment into our company pension scheme

· Regular social events across all hotels

· Annual company recognition events held in January each year

· Wellbeing champions across all of our hotels

· Access to our company doctor for medical appointments and occupational health support

· Access for all hosts to our online learning platform, Edwardian Academy

· Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

· In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.