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Lead Reinsurance Claims Specialist

3 months ago


London, Greater London, United Kingdom IDEX Consulting Ltd Full time
Job Overview

Lead Reinsurance Claims Specialist

Location: London – Flexible working options available

IDEX Consulting Ltd is in search of a dedicated Reinsurance claims expert with a strong background in handling both standard and intricate claims issues.

The selected candidate will take charge of adjusting a diverse range of standard and complex claims from the moment they are reported until they are resolved. This role requires a proactive approach to managing Reinsurance claims, ensuring that all interactions are conducted in a professional, timely, and equitable manner, while consistently delivering exceptional service to both internal and external stakeholders.

The successful candidate will oversee reinsurance claims within a global portfolio, aligning with the organization's vision to enhance customer excellence through a collaborative, empowered, and innovative claims process.

Key Responsibilities:

  • Proactively manage the adjustment of standard and complex lead claims within the designated authority, adhering to the established claims manual and regulatory standards while achieving Key Performance Indicators.
  • Monitor potential claims arising from individual risks or significant global events, such as major catastrophes or substantial losses.
  • Ensure that appropriate financial reserves are maintained for each claim in accordance with the company's Reserving Philosophy.
  • Evaluate the profitability of the reinsurance claims portfolio by comparing actual outcomes to expected results, providing insightful contributions to claims management reports, and identifying underperforming areas for discussion with underwriters and management.
  • Conduct regular reviews of claims to ensure proactive management towards resolution, utilizing effective diary management techniques.
  • Deliver outstanding claims service to all clients by efficiently guiding claims to resolution.
  • Engage proactively with both internal and external stakeholders through clear and effective communication, ensuring excellent service to cedants, brokers, underwriters, actuaries, and senior management.
  • Serve as a point of reference for junior claims adjusters and assist in their training and development.

Qualifications:

  • Proven experience in evaluating and interpreting policy coverage for Reinsurance claims, complemented by strong communication skills and a deep understanding of the global market as a senior claims professional.
  • Demonstrated experience in leading complex claims, facilitating market meetings, and managing both legal and non-legal experts to advance claims strategies while influencing market participants.
  • Strong relationship-building skills with clients, showcasing effective client management capabilities.

Joining IDEX Consulting Ltd means becoming part of a leading global insurer that promotes a positive and distinctive culture, committed to achieving profitable and sustainable outcomes.

This position offers the flexibility of hybrid working arrangements.