Service Architect

6 days ago

Bracknell, Bracknell Forest, United Kingdom Anson McCade Full time

{"h1": "Service Architect Job Description", "p": "At Anson McCade, we are seeking a skilled Service Architect to support our Agile Service Management programmes for complex national security, intelligence, and military operations.

As a Service Architect, you will play a pivotal role in crafting persuasive proposals, designing tailored solutions, and leading service transitions within Government Ministerial Departments.

Key Responsibilities:

* Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints.
* Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
* Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
* Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.

Requirements:

* Security Clearance: Sole British National with SC or DV (Developed Vetting) clearance.
* Bid Management: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
* Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
* Service Transition: Demonstrated success in managing service transition and ITSM implementations post-bid.
* Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
* ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.

Benefits Package:

* Base Salary: Up to \u00a380,000
* DV Bonus: 10% - Must hold DV
* Annual Bonus: 10%
* Car Allowance: \u00a36,000
* Pension: 10% Double matching contributions
* Health & Wellbeing: Private Medical Cover
* Annual Leave: 25 days plus Public Holidays
* Life Assurance: 2x salary life assurance
* Employee Assistance Programme (EAP): Including Virtual GP services
* Learning & Development: Elite training programs and opportunities for certification funding
"}

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