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Healthcare Operations Manager

3 months ago

Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Position Overview

The successful candidate will collaborate closely with the Chief Nurse, Deputy Chief Nurses, and Assistant Directors of Nursing, providing essential operational and strategic management assistance. This role encompasses guiding, coordinating, and executing projects and initiatives aligned with the Trust's priorities, both internally and externally, while generating necessary documentation, briefing materials, reports, and visual presentations.

The individual in this role is expected to cultivate constructive relationships within the organization and with external stakeholders to support the Trust's objectives on behalf of the Chief Nurse Office and the Institute of Care Excellence.

The Healthcare Operations Manager must be dynamic, adaptable, and responsive to the evolving demands of the role, proactively anticipating the needs of the Chief Nurse Office and the Institute of Care Excellence. The position requires the ability to identify and manage urgent and sensitive issues, ensuring that all parties are adequately informed. The Manager should be capable of working independently while also fostering a collaborative approach across multidisciplinary teams.

Key Responsibilities

- Analyze and communicate a diverse range of complex and often sensitive information to provide recommendations to the Chief Nurse Office, facilitating strategic decision-making.

- Support the commercial and business development initiatives of the Institute of Care Excellence.

- Lead and manage projects, overseeing complex and strategic work areas on behalf of the Chief Nurse Office and the Institute of Care Excellence.

- Serve as a specialist advisor to the Chief Nurse Office and the Institute of Care Excellence.

- Convey information effectively, whether verbally, in writing, or through presentations, to the Chief Nurse Office and relevant external stakeholders.

- Present strategic, management, and contractual information clearly and transparently.

- Ensure timely and professional delivery of actions assigned to the Chief Nurse.

- Prepare the Chief Nurse, Deputy Chief Nurses, and Assistant Directors of Nursing for business meetings, coordinating the effective execution of any actions arising from these meetings.

- Organize and lead meetings, events, and activities involving a broad spectrum of internal and external stakeholders as necessary.

- Foster positive relationships across the organization and with external partners to support the Trust's objectives on behalf of the Chief Nurse, Deputy Chief Nurses, and Assistant Directors of Nursing.

About Nottingham University Hospitals NHS Trust

As one of the largest employers in the region, Nottingham University Hospitals NHS Trust plays a pivotal role in enhancing the health and well-being of the local community. We are committed to research, education, and innovation.

Join our dedicated team at Nottingham University Hospitals NHS Trust, where we value diversity and welcome fresh perspectives to enhance our service delivery. We offer numerous opportunities for personal and professional development, aiming to transform your role into a fulfilling career.

We particularly encourage applications from individuals who identify as Black, Asian, and Minority Ethnic, or Disabled, as we strive for improved representation within our workforce.

Qualifications and Experience

Essential

  • A Master's degree in a management-related field or equivalent experience.
  • Demonstrated commitment to ongoing professional development.
  • Understanding of current healthcare policy and its implications.
  • Experience in project management within or outside the NHS.

Desirable

  • Proven expertise in a healthcare setting.
  • Prince 2 practitioner or equivalent project management qualification.

Experience

Essential

  • Prior experience providing executive support at a senior level in a healthcare organization.
  • Experience in high-profile, fast-paced environments.
  • Proven leadership capabilities and credibility.
  • Experience working across organizational boundaries in the health sector.
  • Significant change management experience at both service and organizational levels.
  • Extensive project and program experience involving multiple stakeholders.
  • A track record of delivering initiatives that enhance healthcare delivery.
  • Familiarity with healthcare delivery models in a teaching hospital context.
  • Experience in collaborative working with internal and external partners.
  • Proven ability to achieve sustainable results.
  • Proficiency in Microsoft Office to enhance personal efficiency and communication.

Desirable

  • Experience in the health and social care sector at various levels.
  • Knowledge of key issues and challenges in the health and social care sector.
  • Exposure to national policy development.

Communication and Relationship Skills

Essential

  • Highly developed interpersonal skills for effective collaboration with staff at all levels.
  • Strong communication skills, including written, oral, and presentation abilities.
  • Ability to present complex information to diverse audiences.
  • Skills in influencing and negotiating to foster successful relationships.
  • Commitment to partnership working with senior management and project staff.
  • Emotional intelligence to navigate potentially conflicting objectives.

Analytical and Judgment Skills

Essential

  • Ability to present complex information clearly to varied audiences.
  • Experience handling sensitive and contentious information.
  • Skills in analyzing complex issues from multiple sources.
  • Experience conducting research with minimal supervision.
  • Ability to make informed decisions based on comprehensive analysis.

Planning and Organization Skills

Essential

  • Ability to prioritize and execute complex tasks to a high standard.
  • Flexibility to adapt to changing work demands.
  • Strong organizational skills with attention to detail.
  • Experience managing multiple projects under tight deadlines.
  • Ability to identify and address issues in project timelines.

Physical Skills

Essential

  • Proficiency in MS Office and MS PowerPoint.
  • Ability to work across various sites and remotely using portable IT equipment.