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Hospitality Operations Supervisor
3 months ago
As a Hospitality Supervisor, you will play a pivotal role in ensuring that our esteemed clients receive exceptional service. Your leadership will inspire the team to deliver outstanding customer experiences while maximizing operational efficiency.
Key Responsibilities- Ensure the hospitality team consistently provides the highest level of customer service.
- Foster a positive and proactive culture that encourages team members to exceed client expectations.
- Monitor daily performance standards and communicate essential information and training needs to the team.
- Manage supplier orders effectively.
- Collect and relay customer feedback to enhance service quality.
- Continuously seek opportunities for service improvement and implement necessary changes.
- Ensure compliance with legal and company standards regarding health, safety, and hygiene.
- Oversee room setups according to service specifications.
- Collaborate with the Head Chef to ensure seamless service delivery.
- Handle equipment and cleaning supplies responsibly to minimize waste.
- Ensure all cleaning tasks are completed as per the weekly schedule.
- Maintain accurate Food Safety records.
- Respond promptly to customer inquiries and requests.
- Adhere to environmental policies and procedures.
- Proven experience in a similar supervisory role.
- Strong people management skills.
- Ability to analyze and utilize financial data effectively.
- Excellent verbal and written communication abilities.
- Competent in literacy and numeracy.
- Proficient in Microsoft Office applications.
- Self-driven and capable of working independently as well as part of a team.
Restaurant Associates is dedicated to delivering exceptional hospitality through our culinary offerings and services. We collaborate closely with our partners and clients to achieve outstanding results. Our passionate teams strive for excellence in employee dining and hospitality across various prestigious venues.
At Restaurant Associates, we celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and reach their full potential.
