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Guest Experience Team Manager
4 months ago
Preston, Weymouth, Dorset DT3 6BQ GBR
Job Details
Come and join our One Great Team here at Haven as a Guest & Owners Team
Manager
As part of our full time, permanent Experience Leadership
Team, you will…
- Oversee the day-to-day operation of the Guest & Owners experience
on Park, following standard operating procedures ensuring a safe and secure
environment for all
- Deliver our performance targets against budget, manage
stock, margin and cost control
- Complete relevant administrative tasks including team Rota’s,
bookings and allocation management, Safety and Legislative compliance checks
- Respond to complaints both
verbal and written including conflict resolution
- Drive continuous improvement, provide solutions to issues
and set goals for growth
- Lead and coach the team ensuring they work productively and
develop professionally
- Engage and inspire the team to always be Guest obsessed
- Effectively recruit and train new team
What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibility criteria applied)
Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus
Experience and Qualifications
You may already be a Customer Service Manager
or Guest Relations Manager which is great. Or maybe you’re an experienced
Assistant Manager or Deputy Manager looking for the next step All we are
looking for is…
- Proven experience leading large teams in a Customer Service or similar environment
- Experience in managing operations, performance, resources and
cost control
- Can confidently deal with Guest concerns and resolve
problems
- Excellent communication, organisational and leadership
skills
- Strong decision-making ability
Who are we?
We’re part of an award-winning Bourne Leisure family,
which includes Haven & Warner Hotels. We have 9,000 fantastic team members
and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is
ultimately defined by our exceptional people and teams. At Haven, we take pride
in our Breath of Fresh Air culture, which focuses on valuing and supporting
every team member. We prioritise openness and transparency in our interactions allowing
our team members to be their authentic selves.
We aim to offer flexibility
where we can, our Team Managers working hours are usually 45 hours per week
over 5 days and could include evenings and weekends.
We would love to hear from you
If you would like to apply for this role, click apply now. We will
ask you a few questions which may take around 5 minutes, then click submit and
one of the Team will be in touch.
What can you expect
during the recruitment process?
When invited to meet with us, you will have an
interview and either a practical assessment or a skills test, depending on the
role. If you require any support or reasonable adjustments to help you perform
at your best during this process, please let us know.
Diversity, equity, and inclusion are
at the heart of who we are and what we do. Our commitment to these values is
unwavering and they are central to our mission. We encourage applications from
all backgrounds, communities and industries and we are happy to discuss any
reasonable adjustments or flexibility that you may require, including whether a
role can be part-time or a job-share.
We
genuinely care about every candidate's experience during the recruitment
process and are here to provide support where we can. If you require any assistance
or reasonable adjustments while applying, please don't hesitate to reach out to
us at resourcingteam@bourne-leisure.co.uk
