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High Priority Customer Due Diligence

2 months ago

Manchester, United Kingdom NatWest Full time

Join us as a High Priority Customer Due Diligence & Anti-Money Laundering Analyst

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

  • Accurately investigating your queries, in order to complete your cases, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

  • An understanding of the financial services industry and our customers
  • Previous experience managing Customer Due Diligence and AML cases for both personal and corporate clients, further to trigger events
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills
  • Good time management and personal organisational skills to manage multiple ongoing cases and client queries