Administrator

2 weeks ago


Bury St Edmunds, United Kingdom BUUK Infrastructure Full time

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. GTC, part of the BUUK Infrastructure Group, are looking for Regional Utilities Scheduler who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To plan and manage developer requests to ensure that GTC service guidelines and customer expectations are met. Your key responsibilities are Answer customer telephone calls in a timely positive manner to achieve great customer service. Loading customer utility requests up to a certain mains diameter size, into an in-house booking system. Schedule up to a certain mains diameter size, utility work requests efficiently into a live engineering programme. To proactively ensure that required materials, to carry out a construction work pack, are organised ahead of the scheduled start date. Liaising daily with allocated Engineers to ensure whereabouts, materials are organised ahead of work scheduled date. To respond to all developer and project manager emails, following service level agreements, to ensure all work requirements are completed as expected. Help to maintain a safe and healthy working environment. Any other duties as required by your line manager. Qualifications English and Maths GCSE or equivalent. Experience/Knowledge Logistical experience. Previous customer service-based role. Abilities/Skills Excellent communication skills - verbal, written and numerate. Ability to use Microsoft Outlook. Highly organised and resilient. Desirable Current CSCS card. Understanding of the utility industry. Good geographical knowledge of the UK. Ability to use Microsoft Office programmes or equivalent. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if youre interested in this role, we encourage you to apply as soon as possible.


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