Administrator

Administrator / Office Coordinator – Spider is advertising on behalf of a well-established charity seeking a full-time, permanent Administrator / Office Coordinator to join their team in Bury St Edmunds, Suffolk.

Why them:

They are a friendly, mission-driven charity, dedicated to supporting individuals through the companionship of animals. The organisation values its people, encourages a collaborative culture, and provides a supportive working environment.

Fantastic company benefits include:

Competitive Salary: £23,800 – £27,000 per annum, depending on experience
Holiday: 25 days plus Bank Holiday
3% pension employer contribution
Additional: Dog-friendly office, relaxed dress code, free on-site parking, employee assistance programme

About the role:

As an Administrator / Office Coordinator, you will act as the first point of contact for enquiries, support the day-to-day running of the office, and provide essential administrative and operational support to the CEO and wider team. You will help maintain databases, records, and office systems, assist with recruitment and volunteer coordination, organise training, and support projects and compliance activities. You will also help produce reports, service documentation, and promotional materials, ensuring smooth and efficient office operations. Working hours for this office-based role will be 37.5 hours, Monday to Friday 8:30am – 4:30pm.

Main Duties and Responsibilities:

Act as the first point of contact for enquiries via phone, email, or in-person visits
Provide administrative and operational support to the CEO and office team
Maintain accurate records, databases, and office systems
Manage stock levels throughout the office
Support recruitment, induction, and coordination of staff and volunteers
Organise meetings, manage diaries, and prepare minutes and reports
Help maintain policies, documentation, and compliance with relevant legislation
Assist with project support, service documentation, and promotional material
Contribute to continuous improvement of office processes and systems

About you:

As an Administrator / Office Coordinator, you will be an organised, proactive, and professional individual with a minimum of 3-5 years’ experience in administrative or office support roles. You should be confident managing multiple priorities, able to work independently and as part of a team and have excellent communication and interpersonal skills. Proficiency in Microsoft Office 365, attention to detail, and experience with financial administration or CRM systems is essential. A logical, flexible, and solution-focused approach, alongside a passion for charitable work and supporting the mission of the organisation, is highly valued.

If you have the relevant skills and experience for this Administrator / Office Coordinator position and would like to be considered, please apply by forwarding an up-to-date CV and covering letter as soon as possible.

Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please let us know as soon as possible.

No recruitment agencies, please

Additional keywords: Administrator, Office Coordinator, Office Administrator, Charity Administration, Administrative Support, CRM, Microsoft Office, Bury St Edmunds, Volunteer Coordination

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