Deputy Manager

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

- Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.

- Focus on delivering great availability and cost controls through excellent processes.

- Create a culture of sell a £, save a £ to maximise store sales and profit.

- Deliver on all agreed KPIs.

Engage, develop & retain great people:

- Support the Store Manager with Talking Shop and work well with the Talking Shop representative.

- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.

- Foster an inclusive culture where everyone can be their best at work.

- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.

- Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.

- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.

- Ensure all cash handling and security policies and processes are fully implemented in the store.

- Deliver the best digital service by implementing all One Best Way processes in the store through the team.

- Ensure legal compliance across all areas to minimise any risk to the business.

- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

- Lead by example to get the best from the team and provide the best service to customers.

- Be approachable and respectful to customers and colleagues.

- Work together with enthusiasm and take action to reduce waste.

- Show consideration for the business and its people.

- Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.

- Communicate effectively, having regular conversations and listening to understand.

- Plan in advance, prioritising key tasks and activities.

- Set the pace of the team by being hands-on to deliver a great store.

- Solve problems by making the right decisions for the store.

- Coach the team by asking the right questions to drive performance and help them be their best.

- Delegate tasks at the right time to the right colleagues.

- Motivate the team to deliver consistent operational standards.

Required skills & experience:

- Proven experience in a retail management role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and manage priorities.

- Customer-focused with a passion for delivering outstanding service.

- Strong problem-solving and decision-making abilities.

- Flexibility to work across different stores.

What We Offer:

- 15% discount in all Iceland and The Food Warehouse stores.

- 33 days holiday (including Bank Holidays).

- Christmas vouchers – increasing with length of service.

- Refer a Friend scheme.

- Christmas saving schemes.

- Long service awards.

- Option to join a healthcare plan.

- Grocery Aid for free and confidential financial, emotional and practical support.

- Clear career pathways with opportunities for development and progression.

- A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story