Mental Health Support Worker

2 weeks ago

Wakefield, United Kingdom GASPED Full time

Our team is constantly growing and we have an exciting opportunity to join our diverse team as a Mental Health Support Worker to help adults and young people 16+ affected by mental health, domestic abuse and addiction.

Tasks
  • Accurately record client data on our database and all aspects of your work.
  • Contribute to Client Case Conferences as required.
  • Deliver 1-2-1 practical & emotional support, advice information and signposting.
  • Facilitate support groups and workshops.
  • Coaching clients into education, volunteering and paid work.
  • Mentoring clients with planning, life skills and budgeting.
  • Contacting, supporting and managing client appointments, logging all calls and communications with external agencies.
  • Carry out activities which promote the service.
  • Perform any other general administration and office tasks as required.
  • Carry out duties associated with role that may arise to promote a smooth and efficient running of the service.
Requirements

Qualifications - Desirable:

  • National Diploma in Counselling
  • Counselling Skills (Level 2/3/4)
  • Peer Mentoring or Peer Advice
  • IT Skills

Skills - Essential:

  • Ability to work and communicate well in a team.
  • Establish excellent personal and professional boundaries.
  • Excellent communication skills both written and verbal, including telephone skills.
  • General office administration skills and basic IT skills.
  • Ability to use own initiative and manage time effectively.
  • Ability to work well under pressure and keep a professional attitude if presented with clients in distress.
  • Ability to deal with conflict and follow procedures in place to alert management and take steps to ensure safety of all present.
  • Dependable with a strong work ethic and prepared to keep up in a fast-paced working environment.
  • Enthusiastic and motivated for the role.

Experience - Desirable:

  • Working with hard-to-reach clients.
  • Organising own caseload/appointments.
  • Working with clients and delivering support in a 1-1 environment.
  • Ability to work at a high pace.
  • Working with multiple complex issues.
  • Creating support plans with clients with multiple mental health needs.
  • Knowledge of a person-centred approach.
  • Administrational duties involved with case holding clients and managing multiple clients.
  • Development of peer support or groups or co- facilitation of support groups.
  • Working with clients on a 1-1 basis supporting them with mental health needs.
  • Ability to work at a high pace.
  • Working with multiple complex issues.
  • Creating support plans with clients with multiple mental health needs.

Knowledge:

  • A strong understanding of clients with multiple complex needs and best practice in delivering support and a managing casework.
  • Data protection requirements and the accurate record keeping of client data.
  • Lawful and ethical practice.
  • Local and national safeguarding practices, priorities and requirements.
  • Working knowledge of other health, social and mental health services, statutory and voluntary within Wakefield.
  • Knowledge of person-centred approach to Support

Attitudes:

  • Commitment to supervisions and appraisals.
  • Commitment to supporting men across Wakefield.
Benefits
  • A generous 28 days annual leave (pro rata) plus statutory bank holidays.
  • A supportive training package company pension scheme and contribution.
  • Incremental full sick pay
  • access to our Employee Assistance Programme.
  • Access to discounted products and services.
  • Enhanced disclosure barring scheme (DBS) check (cost covered)
  • City centre base.

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