Continuous Improvement Manager
2 weeks ago
Continuous Improvement Manager
Location: Glasgow or Sunderland
Hours: Monday to Friday 9am to 5.30pm
Salary: up to £37,000 DOE
Who we are
Kura is a global CX outsourcer. Kura provides award-winning outsourced (and insourced) contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”.
TasksRole Details
The Continuous Improvement Manager will deliver service improvement changes to enhance operational processes, client processes, support infrastructure, people capability and communications making them effective, consistent and customer orientated across the Client operation to optimise profitability for either Kura/client or both.
The Continuous Improvement Manager will also be responsible for supporting, contributing, and leading (where appropriate) client led change initiatives within the account annual plan.
- Work with internal stakeholders and clients to develop and deliver change and improvement initiatives.
- Manage Service Improvement Plans for each Client Account.
- Conduct continuous improvement sessions with staff at all levels.
- Delivery of accurate and timely documentation of all client’s changes requests and requests for action.
- Provide documented reports to agreed format and approach on findings, showing detailed analysis, conclusions and recommendations for productivity improvements and ultimately improve the client KPI’s.
- Return on investment analysis and report on model office initiative outcomes.
- Ability to carry out an effective root cause analysis process, acting upon your findings while ensuring an effective review process is carried out to identify positive impacts of the change.
- Work with internal stakeholders and clients to develop service improvement initiatives that will improve productivity, performance and profitability.
- Presenting CI proposals and strategies to clients.
- 1+ years’ experience with improvement managers background within contact centre or retail.
- Strong analytical and problem-solving skills, with a passion for delivering high-quality.
- Lean 6 Sigma yellow or Green with outstanding knowledgue in product management.
- Conduct continuous improvement sessions with staff at all levels.
- Work with internal stakeholders and clients to develop and deliver change and improvement initiatives.
- Presenting CI proposals and strategies to clients.
Benefits
As well as a clear structure for your personal and professional development, we also provide a comprehensive package of benefits, which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
If you want to be part of a team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you.
-
Continuous Improvement Manager
2 weeks ago
Glasgow, United Kingdom Kura Full timeContinuous Improvement ManagerLocation: Glasgow or SunderlandHours: Monday to Friday 9am to 5.30pmSalary: up to £37,000 DOE Who we areKura is a global CX outsourcer. Kura provides award-winning outsourced (and insourced) contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full...
-
Continuous Improvement Engineer
1 month ago
Glasgow, United Kingdom Engage Recruit Full timeAre you a qualified mechanical or electrical engineer with lean manufacturing experience? A leading manufacturing organisation in Paisley is looking to add a Continuous Improvement Engineer on a permanent basis. This role is offered on a Monday-Friday day shift and will pay £18.94 per hour.Key Duties:Drive continuous improvement activity across all...
-
Continuous Improvement Engineer
4 weeks ago
Glasgow, United Kingdom Engage Recruit Full timeAre you a qualified mechanical or electrical engineer with lean manufacturing experience? A leading manufacturing organisation in Paisley is looking to add a Continuous Improvement Engineer on a permanent basis. This role is offered on a Monday-Friday day shift and will pay £18.94 per hour.Key Duties:Drive continuous improvement activity across all...
-
Continuous Improvement Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Engage Recruit Full timeAre you a skilled mechanical or electrical engineer with a passion for lean manufacturing? Engage Recruit is working with a leading manufacturing organisation in Paisley to find a talented Continuous Improvement Engineer for a permanent role.This is a fantastic opportunity to drive continuous improvement activity across all departments and make a real impact...
-
Continuous Improvement Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Engage Recruit Full timeAre you a skilled mechanical or electrical engineer with a passion for lean manufacturing? Engage Recruit is working with a leading manufacturing organisation in Paisley to find a talented Continuous Improvement Engineer for a permanent role.This is a fantastic opportunity to drive continuous improvement activity across all departments and make a real impact...
-
Continuous Improvement Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Engage Recruit Careers Full timeKey Responsibilities:As a Continuous Improvement Engineer, you will be responsible for driving continuous improvement activity across all departments, managing and implementing improvement projects, and collating and analysing relevant data to develop innovative solutions.Requirements:You will need to have an electrical/mechanical...
-
Continuous Improvement Project Lead
5 months ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** The Continuous Improvement Project Manager is responsible for supporting continuous improvement across the College of Social Sciences (CoSS). Working closely with the Continuous Improvement Manager, the Continuous Improvement Project Lead will deliver the framework to allow us to identify areas of operational efficiency, facilitate process...
-
Finance Continuous Improvement Specialist
7 months ago
Glasgow, United Kingdom Meraki Full timeMeraki Accountancy & Finances client are looking to add a Finance Continuous Improvement Specialist will play a crucial role in driving operational excellence and process improvements within our finance department. In this role, you will collaborate with cross-functional teams to identify opportunities for efficiency gains, implement best practices, and...
-
Continuous Improvement Lead
5 months ago
Glasgow, United Kingdom Dover Precision Components Full time**ABOUT US** Waukesha Bearings are a leading designer and manufacturer of hydrodynamic fluid film bearings, active magnetic bearing systems and seals for high-performing turbomachinery and rotating equipment in oil & gas, power generation, marine and industrial markets. Part of Dover Precision Components, we are an integrated provider of...
-
Process Engineer
2 weeks ago
Glasgow, Glasgow City, United Kingdom Quest Global Engineering Limited Full timeAbout Quest Global Engineering Limited:We are a leading engineering services firm with deep domain knowledge and recognition for innovation. Our team is seeking a skilled Process Engineer to join our Aberdeen, UK office.The ideal candidate will have experience in Continuous Improvement and Industrial Engineering with a strong background in process...
-
Continuous Improvement Specialist
5 months ago
Glasgow, United Kingdom Three UK Full time**Company Description** - Facilitating the review and improvement of end to end processes across Three UK, ensuring processes are designed and delivered in accordance with agreed standards. - Co-build a framework to facilitate ideation, innovation and deliver proof of concepts / prototypes. - Improving throughput and flow of delivery from business planning...
-
Clinical Lead for Pharmacy Transformation
3 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timePrimary Care Improvement PortfolioKey Responsibilities:Provide clinical and professional expertise for the Primary Care Phased Investment Programme.Develop a culture of continual improvement across primary care settings.Build evidence to understand the national context for implementation.Requirements:Pharmacists with extensive knowledge and recent experience...
-
Health Services Researcher
4 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timeExciting Opportunities in Healthcare ImprovementWe are seeking highly skilled individuals to join our Evidence and Evaluation for Improvement Team within Healthcare Improvement Scotland.The successful candidates will work with different programme teams across HIS to provide evaluation and evidence support, or within the Primary Care Improvement Portfolio to...
-
Health Services Researcher
4 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timeExciting Opportunities in Healthcare ImprovementWe are seeking highly skilled individuals to join our Evidence and Evaluation for Improvement Team within Healthcare Improvement Scotland.The successful candidates will work with different programme teams across HIS to provide evaluation and evidence support, or within the Primary Care Improvement Portfolio to...
-
Data and Measurement Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timeJob Opportunity:Data and Measurement AdvisorAbout the Role:We are seeking an experienced Data and Measurement Advisor to join our team at Healthcare Improvement Scotland. As a key member of our Nursing and Systems Improvement Directorate, you will play a crucial role in providing expert data analysis and measurement advice to support the review and...
-
Clinical Lead for Pharmacy Services
2 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timePrimary Care Improvement PortfolioKey Responsibilities:Provide clinical and professional expertise for the Primary Care Phased Investment Programme.Develop a culture of continual improvement across primary care settings.Build evidence to understand the national context for implementation.Requirements:Pharmacists with extensive knowledge and recent experience...
-
Data and Measurement Expert
3 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timeHealthcare Workforce Planning SpecialistThis is an exciting opportunity to join the Nursing and Systems Improvement Directorate within Healthcare Improvement Scotland. As a Healthcare Workforce Planning Specialist, you will be responsible for providing expert data analysis and measurement advice and expertise to support the review and development of workload...
-
Health Services Researcher
4 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timeExciting Opportunities in Health Services ResearchHealthcare Improvement Scotland is seeking highly skilled professionals to join our Evidence and Evaluation for Improvement Team (EEvIT). As a Health Services Researcher, you will play a crucial role in supporting the planning and delivery of national improvement and redesign work.About the RoleYou will work...
-
Health Services Researcher
4 weeks ago
Glasgow, Glasgow City, United Kingdom Healthcare Improvement Scotland Full timeExciting Opportunities in Health Services ResearchHealthcare Improvement Scotland is seeking highly skilled professionals to join our Evidence and Evaluation for Improvement Team (EEvIT). As a Health Services Researcher, you will play a crucial role in supporting the planning and delivery of national improvement and redesign work.About the RoleYou will work...
-
Business Continuity Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Orchard Recruitment Ltd Full timeBusiness Continuity Analyst Job DescriptionOur leading Financial Services Sector Client is seeking an experienced Business Continuity Analyst to support their growth and transformation programme. This role is based on the Isle of Man, and candidates must be based on the island currently or open to relocation.The Business Continuity Analyst will be...