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Administrator/receptionist
4 months ago
Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 640,000 patients across 66 GP practices nationwide.
**Job Description**:
Location: Southwark
Queens Road Surgery sits in the heart of Peckham, southeast London in an area of mixed diversity and medical needs. The Surgery is now located on Meeting house lane in a purpose-built building where it moved too in 2018 from its previous premises on Queens Road. The new location is situated close to a bus station as well as 2 train stations, Peckham rye and Queens Road Peckham. Our local hospital is Kings College Hospital in Camberwell and is a short bus journey up the road.
Local services that we can utilize are First contact physio, LARC clinics, Mental health nurse practitioner and a local walk-in phlebotomy service.
There is also a local PPG for supporting the surgery with feedback from the patients that is Chaired by one of our patients. We also hold local health events as well as community events like our local knitting club “The Knitty Gritty”.
Our reception and administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.
We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.
To be considered for this exciting role:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must be able to work within processes/procedures
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
Overview of roles and responsibilities:
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
In return we offer:
In return for your commitment, Operose Health offers:
- Pay rates always above the national or London Living Wage - that means a minimum of £11 per hour nationally and £12.05 per hour in London in 2023.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff.
- A comprehensive induction programme.
- Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.
