Store Manger, Elgin Crescent

4 weeks ago

London, United Kingdom Graham and Green Ltd Full time

Job Title: Store Manager

Reports to: Retail & Trade Operations Manager

Location: Elgin Crescent, Notting Hill

Sector: Luxury Retail

**Company Background**

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.

Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.

**Job Purpose**

As Manager of our first store in the heart of Notting Hill, you will bring a calm, positive approach to generating a profitable store performance and a motivated team.

Key to this role is maintaining our visual merchandising to an excellent creative standard and ensuring that our loyal customers receive our trademark exceptional customer service

**Key Responsibilities**
- Manage day-to-day operations instore
- Ensure that G&G customers are extended the highest levels of customer service
- Provide exceptional leadership and guidance to your team, making sure their personal objectives and the store’s objectives are met
- Deal promptly with customer complaints, liaising with Customer Services in order to resolve queries / escalate complaints to the right department where necessary
- Be knowledgeable and familiar with all Graham & Green products in order to effectively and accurately answer and assist any customer question or concern
- Drive sales and increase profitability - be aware of the daily, weekly and monthly targets
- Work with the Retail & Trade Operations Manager to improve profitability
- Gain in-depth knowledge of MS Navision and ensure that the team is fully trained
- Maintain the Graham and Green image to the highest standard
- Ensure window displays are installed to company standards in a timely manner
- Responsible for stock management in conjunction with Merchandising Department
- Reassess stock seasonally to maximise sales in relation to availability and launches
- Conduct progress meetings and appraisals for all team members, overseeing their development, coaching and well-being
- Communicate any development/training issues that are identified to RTOM
- Make sure the team always adhere to operational standards
- Ensuring all your staff are experts on our products and procedures
- Completing and submitting all necessary records on Iris Staffology HR system
- Ensuring all staff maintain Graham & Green standards (following our handbook)

**General Responsibilities**:

- Ensuring banking is reconciled accurately and financial reporting sent to HO daily
- Prepare monthly/weekly staff rotas and record all leave and absences on Staffology
- Ensure adequate cover for lunches / holidays / sickness
- Delegate daily tasks - hoovering, dusting, cleaning, replenishment, bathroom and kitchen areas and office areas to be kept clean and tidy
- Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met
- To have excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product and pass this on to members of staff
- Review systems on an ongoing basis to improve efficiency and service levels
- Keyholder responsibilities, ie opening and closing the shop, covering in the case of absence, ability to be onsite in the event of an emergency
- Miscellaneous administrative tasks as and when required

**Experience**
- An experienced Team Manager and a natural role model
- High end customer service and luxury retail experience
- Have an approachable yet authoritative communication style, verbal and written
- Proven sales and customer satisfaction record essential
- Computer savvy, experienced with till systems
- Minimum 2 years’ managerial experience
- Exceptional organisation skills and natural multi-tasking ability.
- Ability to work in a high-paced retail environment and multi-task
- Familiarity with local market desirable
- Commercial awareness
- Ambition and resourcefulness
- Determination and drive for results
- Eye for colour and design
- Creative Innovator - committed to const

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